What about my pets?
We love animals, but sometimes they don’t love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.
Do you offer gift certificates?
Yes we do offer gift certificates but you need to contact us directly. Phone or email us for more details.
Why does the first time cleaning cost more?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven’t been cleaned in quite a while. We only charge extra if extra time is required.
Do you check the background of your home cleaning professionals?
Yes we do, in fact we will not even consider the recruitment of any new home cleaning professional unless they have a minimum of 2 verifiable references and a stable previous work history. Our entire home cleaning professionals are bonded and have no felony convictions. We also do random drug testing if deemed necessary.
How do you get into my house if I’m not at home?
Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. If we are unable to gain access to your house for a regularly scheduled cleaning, we must charge you a flat fee of $25 to compensate the cleaning professional’s loss of time and driving expenses incurred.
Do I have to do anything before Grime Busters arrive?
In order for the home cleaning professionals to do their job, we ask that you pick up clothing, toys and other household items. The home cleaning professional will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.
Do you provide the cleaning supplies or do we?
We provide all the cleaning supplies and equipment to thoroughly clean your premises. For hygienic purposes, we use a different set of unused clean cloths and vacuum bags at each premise. If you have a central vacuum that you desire to see us use, we will be glad to accommodate that.
Do you carry insurance for damage?
Yes we do carry full liability insurance coverage. While every effort is made to use great care in your home, sometimes accidents do happen. Our home cleaning professionals are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as quickly as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced. We limit our loss to the replacement value, repair cost, or $1,000, whichever is less.
What time will the cleaning professional be at my home?
Our normal hours of operation Monday through Friday are from 8:30 a.m. to 5:00 p.m., excluding official holidays. If you require us outside these times, it can be arranged by contacting us.
Do we have to sign a contract?
No, there are no complicated contracts. The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 24 hours in advance. Our home cleaning professionals are paid for each home they clean – a cancellation without enough notice to reschedule another appointment directly affects their remuneration, and we could have rebooked them.
Do you send the same person every time my home is cleared?
We try to, but that doesn’t always work out. All of our home cleaning professionals are bonded and insured and provide the same level of consistency that you have come to expect from us, so you will receive the same quality service no matter who the home cleaning professional is. However, if for whatever reason you would like to make a change, please do not hesitate to ask and we will accommodate you.
Who can I expect to see to clean my home?
Our teams normally consist of two home cleaning professionals. One normally is focused on the dry areas (dusting, cleaning dry areas, vacuuming, sweeping, etc) while the second works on wet (bathrooms, kitchens, floors, etc.) If you are doing cleaning with us on a regular basis, you can expect to see this team. If one of your regular home cleaning professionals is sick or unavailable, a professional substitute will accompany your other regular home cleaning professional to complete your cleaning on schedule. If it is an unusually large job, we may send more additional cleaners, but this is seldom ever required.
What is your method of payment?
We do not require payment until the completion of your cleaning. If you are not going to be at home, please leave a cheque made payable to Grime Busters Cleaning on the kitchen counter along with any additional information you want us to know. We also accept cash or you can use your Visa or Mastercard if you provide us with your personal details ahead of our scheduled visit.
What can I expect to pay for a total home cleaning?
The price can vary depending on the size and need but an average home cleaning takes two home cleaning professionals approximately two hours to complete at a total cost of just over $100. Take a minute to fill in our online home estimate with your particular details to get a price to clean your home.
What if I need to reschedule an appointment?
Please call our office at least 24 hours in advance.
What if my cleaning is scheduled on a holiday?
We will contact you to reschedule your appointment.
Why should I choose Grime Busters?
We do not hire employees; employees come and go. We only use professionals who are committed to the cleaning industry and to the complete satisfaction of cleaning your space the right way. It’s our long-term job and livelihood. So when you hire our home cleaning professionals to clean, those who do the work for you, receive the reward for their efforts. Over 85% of what you pay for your service goes directly into the pockets of cleaning professionals who cleaned your home or office. And we provide the security you would expect to find in much larger companies only at a much more competitive rate.